I'd been wanting to see the movie Wall-E for awhile now. I missed it in the theaters, and have yet to see it. A lot of the reason for that is that we don't rent DVD's anymore, or buy them for that matter. What's the point in buying something that you might watch once, then never watch again? What I wanted to do was rent a movie download over the internet, but lately, that hasn't been too easy.
My favorite site for renting and downloading movies was MovieLink. Unfortunately it was bought out by Blockbuster, and although they claim to have incorporated it as it was, it's just not the same. Blockbuster has a pathetic lineup of movies available for download and they're just not worth it. My next choice I looked into was Netflix. I really don't want to deal with another monthly subscription though, and apparently you can't actually download movies to watch later, you have to watch them as streaming movies, and I really don't like that. So, I googled for any other choices out there and what showed up in the search? Cinemanow! I'd been a registered member there way back in 2005 and 2006, but frankly, I didn't even know they were still around. I went there and sure enough, they were still running, not only that, they've got a surprisingly big library of hit movies including a lot of new releases that have just recently come out.
I wanted to rent Wall-E, and sure enough they had it available for download, unlike Blockbuster who only had it available as a rent-by-mail item. I needed to be logged in though and figured I'd have to re-register. I took a chance though and tried to sign-in with what I was pretty sure used to be my username and password. Lo and behold it logged me in and still had my user history intact! I couldn't believe it, I hadn't even rented from there since July of 2006! I rented Wall-E and tried to start downloading it and found out that I needed to have some software installed called media-manager. So I started installing it and unfortunately it tried downloading the movie as soon as it thought media-manager was installed even though it hadn't finished yet. Long story shortened, it messed up the download and Cinemanow thought that I'd successfully downloaded it and wouldn't let me re-download it.
At this point, I was a little irked since I'd already paid my $3.99 for the movie. My only options were to either forget it and quit, or call Cinmeanow's customer service number. Now, I've had a lot of bad experiences with customer service phone calls in the past, so I wasn't looking forward to that option. I decided to try it anyway. Wow! Was I ever surprised. My call was answered in under one minute by a courteous, English speaking American citizen. I don't remember her name, (and I wish I did), but within a couple of minutes she had my account brought up and walked me through everything without any problems whatsoever. She wound up giving me a promotional code for a free rental so that I could re-download the movie. This was the best customer service I believe I've ever received over the phone. I told her so and she said that I'd made her night!
So I want to give a big shout out about Cinemanow and anyone reading this should go register and rent a few movies from them. A great website like that should get plenty of traffic that way they won't go the way of the dinosaur and leave us with nothing but a couple of ugly, lame sites for renting movies!
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